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Microsoft Business Solutions is promoting its own CRM - Microsoft CRM. Microsoft Dynamics CRM is gaining market share in small, midsize and even large companies CRM market. For large enterprise clients email server is often realized on Lotus Domino or Java / Unix platforms. Microsoft Dynamics CRM standard messaging works through Microsoft Exchange Server 2003/2000. Given the fact that a large number of companies committed to alternative e-mail server, we decided to develop the Microsoft Dynamics CRM Lotus / Domino connector (first release - April 2005), which works similarly to MS CRM Exchange connector and will have an improvement on the standard connector in release 2 (June 1 2005 - target date)
How to do it. When you send e-mail from CRM object (Lead, Contact or Account) - available to download, adds the GUID in the message header and forwards to Lotus Domino for delivery. The reason for such a primitive solution is simple - Microsoft wants to be sure that all e-mail system, deployed from mail recipient side (Lotus, Unix or Exchange) will keep the GUID in the response header (usually by adding the prefix re-, such as Re:. . ... GUID) and on the way back to MS CRM, connector will take all the messages with GUID in the header and will try to match their GUID with objects GUID and add the messages to their originating objects. Restating in direct words - if you send e-mail from a particular contact - when recipient answers - RE message will be attached to the touch.
improvements. If e-mail was sent from Lotus client - Lotus Domino server will analyze if MS CRM any contact, account or lead the recipient e-mail, and if so - it will attach closed activity e-mail this property type. If the message received by the Lotus Domino server without GUID in the header - server will analyze if any MS CRM object is addressor e-mail, and if so - it will attach closed activity e-mail facility
Technology - MS CRM Lotus Domino connector uses Java agent on the Lotus side and web services to address MS CRM.
Pricing - To be announced - will be based on Lotus or other email server Licenses
Connector has standard core working with MS CRM and platform-dependent plug-ins. It will support the following e-mail server (check with us about availability):
Exchange (Win32, Win64 (on arrival))
Lotus Domino (Win32, AIX, Linux, Solaris Sparc)
CommuniGate Pro (Win32, AIX, Linux, Solaris Sparc and x86)
postfix (AIX, Linux, Solaris Sparc and x86)
Exim (AIX, Linux, Solaris Sparc and x86)
Oracle Collaboration Suite (Win32, AIX, Linux, Solaris Sparc)
GroupWise (Win32, Linux)
If you think you need such a product and use Lotus / Domino in your company, please call: USA 1-866-528-0577, Deutschland (0177) 8349 806, Moscow (095) 918 3314,
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